Standard Chartered Bank Job Vacancy:Customer Relationship Officer

Job Title: Customer Relationship Officer,
Isolo Branch
Job ID: 272871
Job Function: Consumer Banking
Location: Nigeria – SCB
Full/Part Time: Full-Time
Key Roles & Responsibilities
To assist the Branch in:
• Developing and executing marketing/
sales programs and activities to achieve
unit sales targets.
• Providing personal financial planning
services to customers as well as handle
customer enquiries and complaints.
• Reviewing credit applications for
personal loans.
• Submission of weekly and monthly sales
figures and projections. Other report,
weekly Activity reports.
• Cross-selling of products and referring
business opportunities to other units
Key Responsibilities
Meeting Sales Targets
• Ensuring that the unit meets its
monthly/yearly given sales targets.
• Executing regular sales activities to
generate business for the unit.
• Specifically targeting High
Valueprofitable clients with a view to
growing the current account deposit base.
Customer Services
• Providing personal financial planning
services to customers.
• dealing with customer enquiries and
complaints
• ensuring that service standard targets
are being met for loan processing,
customer response time as well as
customer enquiries
• ensuring that service recovery on errors,
miscommunications, complaints, etc are
dealt with in the most efficient and
courteous manner
Credit Controls
• Recommendation of credit approvals for
loan applications.
Projection of a Positive Image
• Ensuring that premises and the Priority/
Excel Lounge are maintained to a high
standard.
Marketing/Sales Activities
• Selling wealth offerings for individuals
to increase value center’s liabilities base.
• Executing below the line selling activities
to increase value center business.
• Building relationships with customers to
extend more banking facilities.
Processing and review of loans
• ensuring that credit policy is complied
with
• reviewing loan applications for credit
approval
Submission of sales figures and
projections
• ensuring that proper sales figures are
being submitted
• submission of sales activities that are
being conducted
Customer Service
• assisting customers with their personal
financial needs
• attending to customers enquiries and
complaints
KYC / money laundering
• Ensure you remain alert to the risk of
money laundering and assist in the Bank’s
efforts in combating it by adhering to the
key principles in relation to: “identifying
your customer, knowing your customer,
reporting suspicions, safeguarding
records and not disclosing suspicions to
customers”.
Qualifications & Skills
• University Degree (minimum of 2.2)
Know How and Experience
In compliance with the National Youth
Service Corps (NYSC) Act of 2004, all
applicants should ensure that they have
completed the mandatory NYSC
programme. A discharge certificate will be
required as evidence of completion of the
programme. Where an exemption has been
granted, a certificate of exemption will
also be required.
• Ability to plan daily/periodic operations
• Strong customer service orientation
• Strong interpersonal and communication
skills
• Salesmanship, energy and drive
• Sound knowledge of administrative
procedures
Dimensions
• To aggressively assist in the achievement
of the value center sales targets through
planning and executing successful
marketing and sales activities
• To provide constant quality service and
at the same time work within the
framework of the laid down credit
policies
• To structure appropriate systems to
fully utilize the limited resources
available to meet the voluminous
telephone calls, loan applications and
enquiries.
• To constantly upgrade skills and
knowledge so that a high degree of
professionalism is reflected in an
environment of rapid launches of new
products, services and procedures.
Authority
• Recommendations on lending with
regards to personal loans
Diversity & Inclusion
Standard Chartered is committed to
diversity and inclusion. We believe that a
work environment which embraces
diversity will enable us to get the best out
of the broadest spectrum of people to
sustain strong business performance and
competitive advantage. By building an
inclusive culture, each employee can
develop a sense of belonging, and have the
opportunity to maximise their personal
potential.
Click Here To ApplyMAION,Job Title: Customer Relationship Officer,
Isolo Branch
Job ID: 272871
Job Function: Consumer Banking
Location: Nigeria – SCB
Full/Part Time: Full-Time
Key Roles & Responsibilities
To assist the Branch in:
• Developing and executing marketing/
sales programs and activities to achieve
unit sales targets.
• Providing personal financial planning
services to customers as well as handle
customer enquiries and complaints.
• Reviewing credit applications for
personal loans.
• Submission of weekly and monthly sales
figures and projections. Other report,
weekly Activity reports.
• Cross-selling of products and referring
business opportunities to other units
Key Responsibilities
Meeting Sales Targets
• Ensuring that the unit meets its
monthly/yearly given sales targets.
• Executing regular sales activities to
generate business for the unit.
• Specifically targeting High
Valueprofitable clients with a view to
growing the current account deposit base.
Customer Services
• Providing personal financial planning
services to customers.
• dealing with customer enquiries and
complaints
• ensuring that service standard targets
are being met for loan processing,
customer response time as well as
customer enquiries
• ensuring that service recovery on errors,
miscommunications, complaints, etc are
dealt with in the most efficient and
courteous manner
Credit Controls
• Recommendation of credit approvals for
loan applications.
Projection of a Positive Image
• Ensuring that premises and the Priority/
Excel Lounge are maintained to a high
standard.
Marketing/Sales Activities
• Selling wealth offerings for individuals
to increase value center’s liabilities base.
• Executing below the line selling activities
to increase value center business.
• Building relationships with customers to
extend more banking facilities.
Processing and review of loans
• ensuring that credit policy is complied
with
• reviewing loan applications for credit
approval
Submission of sales figures and
projections
• ensuring that proper sales figures are
being submitted
• submission of sales activities that are
being conducted
Customer Service
• assisting customers with their personal
financial needs
• attending to customers enquiries and
complaints
KYC / money laundering
• Ensure you remain alert to the risk of
money laundering and assist in the Bank’s
efforts in combating it by adhering to the
key principles in relation to: “identifying
your customer, knowing your customer,
reporting suspicions, safeguarding
records and not disclosing suspicions to
customers”.
Qualifications & Skills
• University Degree (minimum of 2.2)
Know How and Experience
In compliance with the National Youth
Service Corps (NYSC) Act of 2004, all
applicants should ensure that they have
completed the mandatory NYSC
programme. A discharge certificate will be
required as evidence of completion of the
programme. Where an exemption has been
granted, a certificate of exemption will
also be required.
• Ability to plan daily/periodic operations
• Strong customer service orientation
• Strong interpersonal and communication
skills
• Salesmanship, energy and drive
• Sound knowledge of administrative
procedures
Dimensions
• To aggressively assist in the achievement
of the value center sales targets through
planning and executing successful
marketing and sales activities
• To provide constant quality service and
at the same time work within the
framework of the laid down credit
policies
• To structure appropriate systems to
fully utilize the limited resources
available to meet the voluminous
telephone calls, loan applications and
enquiries.
• To constantly upgrade skills and
knowledge so that a high degree of
professionalism is reflected in an
environment of rapid launches of new
products, services and procedures.
Authority
• Recommendations on lending with
regards to personal loans
Diversity & Inclusion
Standard Chartered is committed to
diversity and inclusion. We believe that a
work environment which embraces
diversity will enable us to get the best out
of the broadest spectrum of people to
sustain strong business performance and
competitive advantage. By building an
inclusive culture, each employee can
develop a sense of belonging, and have the
opportunity to maximise their personal
potential.
Click Here To Apply